People Skills: The Foundation of Effective Software Development

Posted by Jesse Brown on November 19, 2019 4 min read

The culture of the software development world has sometimes valued technical know-how above all else. Developers may see cultivating the "soft" skills of social interaction, teamwork, and communication as a distraction from the work of writing beautiful code. In reality, we need these skills in order to do our jobs properly.

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IT Incident Response: Avoiding the New Normal

Posted by Peter Ryckaert on November 08, 2019 7 min read

Imagine being audited by the IRS. Every minute, every day, 365 days a year. Stress builds and anxiety deepens, relieved (but only momentarily) when daily reports come back free of incident. For now.

That’s what it is like to work in Production Support. Audits of one sort or another (formal and otherwise) and the incident reports that sprout from them have become the new normal in the age of “everything tech.” In our world, incidents mean smart phone apps that don’t work, super-slow websites, social media platforms that are down, and more. And our “auditors” number in the thousands, maybe even millions (if we’re “lucky”).



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AC for AC – 7 Steps to Improve the Quality of Acceptance Criteria

Posted by Product Development Team on October 24, 2019 7 min read

Authors: John Roets, Solutions Architect; and Paul Gebel, Product Innovation Lead

While it may seem odd to propose “acceptance criteria for acceptance criteria” as a way to specifically address the quality of AC requirements, that’s precisely what we’re doing here. We believe that establishing a list of quantitative measures against which each requirement statement (acceptance criteria) can be judged – and then measuring the requirements’ quality over time – goes well beyond the more vanilla approach we so often hear: “The team understands the AC” statement in the Definition of Ready (DoR), to a more explicit set of requirements for requirements.

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How Human-Centered Design Delivers Tomorrow’s Solutions

Posted by Peter Sullivan on October 10, 2019 4 min read

ITX UX 2019: Beyond the Pixels Conference Takeaways

ITX UX 2019: Beyond the Pixels design conference created one of those potentially historic moments. The kind of moment that, looking back years from now, we may realize the true measure of its significance.

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Human-Centered Design

Posted by Peter Sullivan on October 04, 2019 3 min read

Product people get excited about solving problems that make people’s lives better. On that we can all agree. It’s the approach we choose to achieve that goal where differences arise. Sometimes the differences are significant and obvious – Agile vs. Waterfall, for example. Sometimes, they seem much less so. Take user-centered design vs. human-centered design. Aren’t users of our products human? Of course they are, but there’s more to the difference than a mere distinction.

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