Results for Author: Sean Flaherty

How to Build an Inspiring Intranet

Posted by Sean Flaherty on May 09, 2017 in categoryStrategycategoryPredictable Software DevelopmentcategorySoftware Quality 2 min read

An Inspiring Intranet is a key factor in empowering your employees, and in turn generating customer advocacy for your company.. 

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Free Your Users

Posted by Sean Flaherty on February 22, 2017 in categoryStrategycategoryUser Experience

It’s human nature to want to be free, to seek autonomous choice and to want to feel in control. There are several key tactics to experiment with to build autonomy support into our technology systems.
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Journey Framework with pKPI's

Posted by Sean Flaherty on February 02, 2017 in categoryStrategy

The customer journey isn't quite what we think it is. Therefore, you need some indicators to measure where they are along the loyalty ladder.
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Bragging Rights

Posted by Sean Flaherty on January 09, 2017 in categoryStrategycategoryUser Experience

Follow these tips to turn your customers into brand advocates.
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Connect: Creating a mission statement for your software product

Posted by Sean Flaherty on October 21, 2016 in categoryStrategycategoryPredictable Software Development

A simple and clear mission that people can sign up for is a critical component of a software product’s success.
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