Results for Author: Peter Ryckaert

IT Incident Response: Avoiding the New Normal

Posted by Peter Ryckaert on November 08, 2019 7 min read

Imagine being audited by the IRS. Every minute, every day, 365 days a year. Stress builds and anxiety deepens, relieved (but only momentarily) when daily reports come back free of incident. For now.

That’s what it is like to work in Production Support. Audits of one sort or another (formal and otherwise) and the incident reports that sprout from them have become the new normal in the age of “everything tech.” In our world, incidents mean smart phone apps that don’t work, super-slow websites, social media platforms that are down, and more. And our “auditors” number in the thousands, maybe even millions (if we’re “lucky”).



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Who’s on First: Finding a quality IT hosting partner

Follow this formula so you don't get your wires crossed about your hosting arrangements.
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System Availability is Merely Table Stakes

Posted by Peter Ryckaert on March 03, 2016 in categoryComprehensive Support

System availability is no longer the indicator of a desirable IT partner. 
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