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The Broken Windows Customer Experience

Posted by Mike Murphy on September 29, 2016 in categoryUser ExperiencecategorySoftware Quality

Broken windows within software products can be the disruption that stops your users from becoming brand advocates.
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(RE)Search then… Design

Posted by Adrian Dulgheru on September 23, 2016 in categoryStrategycategoryUser ExperiencecategorySoftware Quality

Similar to building a house, the competitive research, interaction analysis heuristics and user research and testing represent the foundation when designing an application.
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VIPs: Very Important Personas

Posted by Kristin Harvey on September 16, 2016 in categoryStrategycategoryUser Experience

Effective persona development allows designers to better understand the end user of the digital product.
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The Continuous Innovation Mindset


Companies that adopt this mindset and make it a part of their operating principles can gain and maintain a significant competitive advantage over those that maintain a fixed mindset.
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Agile Adoption- Process and Tools Aren't Enough: Post 3 of 5


To make an agile process work, it isn’t just a process change or new tools or techniques. You have to change your thinking and the culture within which you are working.
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