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Support

Technology makes everyday tasks easier, but only when it works. Your company counts on working technology so that you are able to focus on your business and customers rather than your technology’s infrastructure. Defending the workability of your technology is our product support group’s mantra, providing you with support for your technology solution, ranging from hosting to full comprehensive support, that is cost-effective and makes good business sense. We pride ourselves on meeting the demands of today’s digital customer.

Comprehensive Support

Technology makes our lives easier, yet it makes life that much harder when it doesn’t work. Comprehensive Support ensures that ITX’s clients are fully supported. With automated, custom, and expert monitoring solutions, we can confirm that everything from the low level hardware to the technology that supports your business process is running correctly. We value proactive monitoring, which allows us to recognize an issue when it first occurs and in many cases, create a solution before you even realize there is a problem.

As a Comprehensive Support client you receive monthly reports on how your technology solutions are performing, what we have done to maintain the utmost integrity within your solution, and receive recommendations on how to keep your technology secure and working to its best ability. You gain priority service, meaning you won’t have to wait days, weeks, or months for us to make changes to your solution. From small copy changes to function modifications, your technology will meet you and your customers’ needs.

Interested in learning more about how ITX can ensure your technology makes your life easier? Give us a call today.